Need help getting around The Golden Castle Casino? Our Customer Service page will help you get the answers you need right away. Checking out our Frequently Asked Questions is the fastest way to answer a question/concern you may have. But should you need the help of our Customer Support, you may contact them through the details below:
Frequently Asked Questions
You can now paste this as an attachment in an email to us.
You will now get a marker on your screen, Move it to the outer top area where you want to start the image. Press and hold the left mouse button and move the marker until you have marked/selected the intended area. Release the left mouse button. Your screen capture is automatically saved on your desktop.
You can now send this as an attachment in an email to us.
To disable pop-up blocker in Internet Explorer 7, click the 'Tools' menu located in the far right corner of your browser. A dropdown menu will appear where you will find 'Pop-up Blocker'. Once you have selected this menu item, a sub menu will appear. In this submenu, select 'Turn Off Pop-up blocker'.
2. Mozilla Firefox
In the top menu of your browser window, click 'Tools' followed by 'Options'. In the options window, click 'Content'. From the content page, untick 'Block pop-up windows' and click 'OK'.
3. Google Chrome
Click the wrench icon in the upper right corner and, in the drop-down menu, select 'Options'. Then go to the tab called 'Under the Hood' and click the button'Content settings'. Go to the 'Pop-ups' tab and select 'Allow any site to show pop-ups'.
Go to the Safari menu and select 'Preferences'. In the preferences window, go to the 'Security' tab. Then untick the 'Block pop-up windows' box.
1. A valid ID/ Passport/ Driver's Licence
2. A recent (dated and sent within the last three months) utility bill (telephone bill, electricity bill, etc.) with your current address
3. A copy of both sides of the credit card used (when relevant)
If at any time you wish to withdraw your cash (according to terms and conditions) you may choose to forfeit your bonus without reaching any wagering requirements and proceed with a cash withdrawal.